Sandnes Garn takes privacy seriously and we will process personal information in accordance with the laws and regulations that apply to the processing of personal data. This privacy statement describes how Sandnes Garn collects and uses personal information on

The responsible entity for processing the personal data:

Sandnes Garn AS
Postboks 143, sentrum
NO-4301 Sandnes
Organization number.: 877 050 262
Telephone: +47 51 60 86 00

Whenever used, “we”, “our” or “us” below, refer to Sandnes Garn AS.

Processing of personal information on

Use of data processors

We do not sell your personal information to third parties, nor do we exchange or share the information with third parties. A third party will only gain access to the information if it is considered necessary to provide specific services for us so that we can deliver our goods to you.

Data processors are other companies that we engage for processing personal information. Strict agreements are enforced to safeguard the information security in such instances. We use the following data processors:

Google: We use Google Analytics to get information on which pages are most frequently visited, where users come from, at which points in time the pages are most visited, e-commerce, etc. We do not collect or store personal data through Google Analytics, we only conduct analysis of anonymized data.
Google’s privacy policies:

Hotjar: We use Hotjar to improve the user experience on our website. Hotjar collects anonymized user data and usage patterns, using information from your navigation in the website and pages visited.
Hotjar’s privacy statement:

MailChimp: We use MailChimp for email marketing and for sending newsletters to customers who have agreed to this. MailChimp is a consent-based service that is only used to send emails to those who have agreed to receive them.
MailChimp’s privacy statement:

TrollWeb (Magento): Supplier for the development, operation and maintenance of the website.


We wish to constantly develop and provide better solutions and services for our customers. For that we need to obtain statistics on traffic and behavior. This information will be processed in accordance with Article 6 (1) (f) of the GDPR, meaning that we have a legitimate interest in processing the information. To do this, cookies are used, which are small text files stored on your computer, tablet or phone to optimize the user experience.

We use secure and reputable suppliers for traffic and trade analysis, and the type and quantity of cookies required will change over time. Our authorized vendors/data processors warrant against unauthorized access, disclosure and use of such information.

By accessing and retrieving information and/or using services on our website, you accept that cookies will be stored in your browser – most browsers are set to automatically accept cookies. If you want to opt out of tracking from our cookies, you can easily remove your consent by changing the settings in your browser. However, we note that this may cause the services on our website not functioning optimally.

Cookies used on

Google Analytics: Used to analyze web traffic.

Google Optimize: Used to do A/B testing and find out which variant of a solution that works best.

Google AdWords and DoubleClick: Used for targeted advertising based on behavioral patterns and demographics (this cannot be traced back to you).

Hotjar: Used to enhance the user experience on the website.

Newsletter/Direct marketing

Sandnes Garn offers newsletters via e-mail, providing you with various information and offers. It is voluntary to receive newsletters, and you will only receive this if you have registered yourself or have given clear consent. It is easy to unsubscribe from the newsletter, either by contacting us or clicking on the link for unsubscribe in the newsletter. The email address will also be deleted if we receive feedback that it is not active.

When you sign up for a newsletter, you agree to which channels and content you want to receive from us. You can change this at any time by clicking on the subscription link at the bottom of the newsletter you receive from us.

Storing and deleting your personal information

The personal information we have received from you or by other means, will only be kept for as long as we need to keep the information. The information is then safely deleted. utilizes HTTPS communication (HTTP over TLS / HTTP over SSL / HTTP Secure) for encrypted and secure transmission of data between you and us.


You have the right to receive information about which personal information we process and to get access to your personal data, pursuant to Article 15(1) of the General Data Protection Regulation (GDPR). You may at any time request this information.

You have the right to demand the correction or deletion of your personal information. However, we cannot delete your personal information if we are obliged to keep the information by law or any other obligation, including any warranty or our obligation to keep accounting material, if applicable.


We may have to change the information regarding the processing of personal data from time to time, eg. as a result of changes in the web pages or our services, or if there are changes to the regulations concerning the processing of personal data. If this information is changed, the changes will be posted on this page.

28.06.18 | New privacy statement by GDPR

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